Ro & Zo Terms of Service
Last Updated: [August 23, 2025]
Welcome to Ro & Zo!
By purchasing from our shop, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. About Us
Ro & Zo is a small business based in Pittsburgh, PA, creating custom and small-batch glass cups, Weck jars, and seasonal drinkware designed to help you enjoy your slow moments.
For any questions, please reach out to us at: [email protected]
2. Orders & Payments
Orders are confirmed once payment is successfully processed.
We accept a wide range of payment including major credit and debit cards (Visa, Mastercard, American Express, Discover)
Prices are listed in USD and do not include applicable taxes or shipping fees unless otherwise stated.
3. Shipping & Delivery
Orders typically ship within 5-7 business days, unless otherwise noted.
Shipping times provided at checkout are estimates only. Ro & Zo is not responsible for carrier delays once an order has been shipped.
Customers are responsible for providing accurate shipping information. We cannot replace or refund orders shipped to an incorrect address provided by the customer.
4. Custom Products
All Ro & Zo cups and jars are made-to-order.
Because of their personalized nature, custom and made-to-order products are non-refundable and non-returnable.
Please review your personalization details carefully before submitting your order.
5. Returns, Refunds & Damages
We do not accept returns or cancellations once an order has been placed.
If your order arrives damaged or defective, please contact us at [your business email] within 7 days of delivery with photos of the product and packaging. We’ll gladly arrange a replacement or refund at our discretion.
Normal wear and tear (scratches, fading, misuse, or damage from dishwashers if labeled “hand wash only”) is not covered.
6. Product Use & Care
Unless otherwise stated, our glass cups and jars are recommended for hand wash only.
Ro & Zo is not responsible for damage caused by misuse, such as dishwasher or microwave use if not labeled safe.
By purchasing, you agree to follow product care instructions provided.
7. Intellectual Property
All designs sold through Ro & Zo are either original creations by Ro & Zo or used with full permission/licensing from the original artist or creator.
Customers may not copy, reproduce, or resell our products or the licensed artwork without written consent from Ro & Zo or the original artist.
The Ro & Zo name, logo, product photography, and brand content are the property of Ro & Zo and may not be used without permission.\
8. Limitation of Liability
Ro & Zo is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
Our products are intended for personal use only.
9. Governing Law
These Terms are governed by the laws of the State of Pennsylvania, USA. Any disputes shall be handled under local jurisdiction.
10. Updates to Terms
We may update or change these Terms of Service at any time. Updates will be posted here with the new effective date.
✨ Thank you for supporting our small shop! By ordering from Ro & Zo, you’re agreeing to these terms and helping us create more slow, special moments for you to sip and enjoy.
Privacy Policy:
Ro & Zo Privacy Policy
Last Updated: August 23, 2025
At Ro & Zo, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
1. Information We Collect
When you interact with our shop, we may collect the following information:
Personal Information: Your name, email address, billing and shipping address, and phone number.
Payment Information: Payment details processed securely through third-party providers (e.g., Shopify Payments, PayPal, Stripe). We do not store full payment card details.
Order Information: Products purchased, order history, and delivery preferences.
Website Usage Data: Information collected automatically through cookies or analytics tools (such as pages visited, time spent on site, browser type).
2. How We Use Your Information
We use your information to:
Process and fulfill orders, including shipping.
Communicate with you about your purchase, order status, or customer service inquiries.
Send you marketing emails or updates (only if you’ve opted in).
Improve our website, shop experience, and customer service.
Comply with legal obligations.
3. Sharing of Information
We do not sell or rent your personal information.
We may share your data with trusted service providers (such as shipping carriers, payment processors, or email platforms) strictly for business operations.
We may disclose information if required by law or to protect our rights and safety.
4. Cookies & Tracking
Our website may use cookies or similar technologies to improve functionality, track preferences, and analyze site traffic.
You can disable cookies in your browser settings, but this may affect your shopping experience.
5. Data Security
We take reasonable steps to protect your personal information, but please note that no online transmission or storage system is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
Request access to the personal data we hold about you.
Request correction or deletion of your personal data.
Opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly.
7. Children’s Privacy
Ro & Zo does not knowingly collect or store information from children under 13. If we become aware of such data, we will delete it promptly.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.
9. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at:
📧 [email protected]
✨ By using our site and purchasing from Ro & Zo, you agree to the practices described in this Privacy Policy.
Return/Refund Policy:
Ro & Zo Return & Refund Policy
Last Updated: August 23, 2025
At Ro & Zo, each cup and jar is carefully customized with unique designs. Because of this, all sales are final and we do not accept returns or refunds at this time.
Damaged or Defective Items
While we don’t accept returns, we want you to be happy with your order! If your item arrives damaged or defective:
Please email us at [email protected] within 7 days of delivery.
Include your order number and clear photos of the item and packaging.
We’ll review your claim and, if approved, arrange a replacement or refund at our discretion.
Important Notes
All sales are final. Please double-check your order details before checkout.
Normal wear and tear, fading, scratches, or damage from improper care (such as dishwasher or microwave) are not covered.
Customers are responsible for entering the correct shipping information at checkout. Orders shipped to an incorrect address provided by the customer cannot be refunded or replaced.
✨ Thank you for understanding and for supporting our small shop! Each Ro & Zo piece is created with love to make your daily sips feel a little more special.
Shipping Policy:
Ro & Zo Shipping Policy
Last Updated: August 23, 2025
At Ro & Zo, we do our best to get your order into your hands as quickly as possible while ensuring each cup or jar is packaged with care.
Processing Times
Orders typically ship within 5-7 business days (excluding weekends and holidays) after payment is received.
During high-volume seasons (holidays, launches, or sales), processing times may be slightly longer.
You’ll receive a shipping confirmation email with tracking details once your order has been shipped.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your order and location.
We currently ship within the United States.
Delivery times vary depending on the carrier but usually range from 5-7 business days after dispatch. But please allow up to 7–10 business days for delivery, especially during peak seasons.
Shipping estimates are provided by carriers and are not guaranteed.
Lost, Stolen, or Delayed Packages
Once an order has been handed to the shipping carrier, Ro & Zo is not responsible for lost, stolen, or delayed packages.
If your package appears to be lost or delayed, please contact the shipping carrier directly with your tracking number.
We’re always happy to help guide you through the process if needed—just reach out at [email protected].
Incorrect Shipping Information
Customers are responsible for providing the correct shipping address at checkout.
Orders shipped to an incorrect address provided by the customer cannot be refunded or replaced.
Damaged Items in Transit
If your order arrives damaged, please email us within 7 days of delivery at [email protected] with photos of the item and packaging.
We’ll review the situation and arrange a replacement or refund at our discretion.
✨ Thank you for supporting Ro & Zo! We’re so excited to ship something special your way and hope it brings joy to your daily sips.