Shipping Policy:
Ro & Zo Shipping Policy
Last Updated: August 23, 2025
At Ro & Zo, we do our best to get your order into your hands as quickly as possible while ensuring each cup or jar is packaged with care.
Processing Times
Orders typically ship within 5-7 business days (excluding weekends and holidays) after payment is received.
During high-volume seasons (holidays, launches, or sales), processing times may be slightly longer.
You’ll receive a shipping confirmation email with tracking details once your order has been shipped.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your order and location.
We currently ship within the United States.
Delivery times vary depending on the carrier but usually range from 5-7 business days after dispatch. But please allow up to 7–10 business days for delivery, especially during peak seasons.
Shipping estimates are provided by carriers and are not guaranteed.
Lost, Stolen, or Delayed Packages
Once an order has been handed to the shipping carrier, Ro & Zo is not responsible for lost, stolen, or delayed packages.
If your package appears to be lost or delayed, please contact the shipping carrier directly with your tracking number.
We’re always happy to help guide you through the process if needed—just reach out at [email protected].
Incorrect Shipping Information
Customers are responsible for providing the correct shipping address at checkout.
Orders shipped to an incorrect address provided by the customer cannot be refunded or replaced.
Damaged Items in Transit
If your order arrives damaged, please email us within 7 days of delivery at [email protected] with photos of the item and packaging.
We’ll review the situation and arrange a replacement or refund at our discretion.
✨ Thank you for supporting Ro & Zo! We’re so excited to ship something special your way and hope it brings joy to your daily sips.
Return/Refund Policy:
Ro & Zo Return & Refund Policy
Last Updated: August 23, 2025
At Ro & Zo, each cup and jar is carefully customized with unique designs. Because of this, all sales are final and we do not accept returns or refunds at this time.
Damaged or Defective Items
While we don’t accept returns, we want you to be happy with your order! If your item arrives damaged or defective:
Please email us at [email protected] within 7 days of delivery.
Include your order number and clear photos of the item and packaging.
We’ll review your claim and, if approved, arrange a replacement or refund at our discretion.
Important Notes
All sales are final. Please double-check your order details before checkout.
Normal wear and tear, fading, scratches, or damage from improper care (such as dishwasher or microwave) are not covered.
Customers are responsible for entering the correct shipping information at checkout. Orders shipped to an incorrect address provided by the customer cannot be refunded or replaced.
✨ Thank you for understanding and for supporting our small shop! Each Ro & Zo piece is created with love to make your daily sips feel a little more special.